Terms and conditions

The registered office for LITZI is a 68 Rue Dante, Montreal, QC Canada H2S 1J7

The term LITZI refers to litzi.love and the term “you” refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. By accessing litzi.love you are deemed to be accepting and consenting to the practises described in the terms and conditions, which may be updated by us from time to time.

Prices for products are subject to change without notice.

 

Orders

Please note that once an order has been placed, we are not able to modify or cancel your order. If you have any questions regarding your order please contact us by email as quickly as possible after placing the order and we will do our best to help. LITZI reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by LITZI.

All jewellery orders are made to order in Canada. Jewellery orders take approximately 2-3 weeks to produce and ship. Should you need an order before that time frame, please contact us by email and we will do all we can to rush that order. All orders go into production after full advance payment by the customer.

The prices payable for ordered goods are set out in our website in Canadian dollars. Prices are inclusive of all Canadian taxes unless otherwise specified.

 

Shipping

Delivery charges will be clearly displayed when selected and then included in the total cost at checkout. LITZI is not responsible for the payment of any duties, taxes or other fees assessed to international shipments. LITZI is also not responsible for delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with the tracking number. If the order requires a signature on delivery that is the customer’s responsibility and if it is subsequently returned to LITZI the customer will be charged for redelivery.

Shipping prices:

Canada $12

Canada with signature $15

United states $15.50

United states with signature $18

International $25

 

Returns

All products that are engraved or personalised are final sale. This includes the milk tooth pendant and signet rings.

If you are not completely satisfied with your product it can be returned for refund or exchange within 14 days (refunds are credited to the card used in the original transaction). The item must be returned at your own cost and must be returned as it was received, unused and in all original undamaged packaging. If the item is damaged, worn or altered they will not be accepted and may be returned to the customer.

 

Milk tooth jewellery

The process of creating your milk tooth pendant will show every fine detail that is present on the tooth. Therefore if there are cracks, holes, chips or uneven edges, they will all be equally visible on the pendant and we will not cover up those imperfections and distinguishing characteristics. If we receive the tooth with large flaws or cracks that need some repair or ‘filling in’, in order to cast it, LITZI will carry those out. If necessary we will contact the customer to verify repairs to be done. Occasionally the damage to the tooth will result in it being not stable enough to cast and we will contact the customer if that is the case.

We will endeavour to always look after your tooth and to protect it throughout the process. However, it is a natural object and LITZI cannot be held responsible for damage that may occur in the process.