FREQUENTLY ASKED QUESTIONS

Orders & Production Timeline

Where are your pieces made? 

All our jewellery is made to order in Montreal, Canada. 

How long does it take to produce and ship my order? 

Orders typically take 2-3 weeks to produce and ship. Should you need an order before that time frame, please contact us by email and we will do all we can to rush that order. All orders go into production after full advance payment by the customer.

Materials

What is Moissanite?

Moissanite is a gemstone with all the sparkle of a diamond but with a meteorite twist! Originally found in a meteor crater, this gem was once mistaken for diamond—but it has even more fire and brilliance, catching rainbows of light like no other. Today’s moissanite is lab-created, meaning it’s not only sustainably made but also ultra-durable. And here’s the best part: moissanite gives you that dazzling, starry glow without the diamond price tag. So if you’re looking for sparkle with a story, moissanite is the perfect choice!

• Durability: Moissanite is an extremely durable gemstone, ranking second on the Mohs scale of hardness. It is highly resistant to scratching and chipping, making it suitable for everyday wear. 

• Brilliance & Fire: Moissanite exhibits exceptional brilliance and fire, meaning it reflects light beautifully and sparkles intensely. Its optical properties give it a stunning appearance, often excelling that of a diamond

• Affordability: Moissanite is more affordable than diamonds, making it an attractive option for those seeking a brilliant gemstone without the high price tag.

• Ethical Sourcing: Moissanite is a lab-created gemstone, which means it is synthesized in controlled environments rather than mined from the earth. This ensures that the sourcing of moissanite is conflict-free and has a lower environmental impact. 

• Rarity & Uniqueness: While moissanite is now produced in laboratories, its origins lie in naturally occurring minerals found in meteorites. Moissanite's rarity in nature adds to its allure and gives it a sense of uniqueness.

What is Gold Vermeil?

Gold vermeil is a type of high-quality gold plated jewlellery. It features a base of sterling silver coated with a thick layer of gold that is at least 2.5 microns thick. This is 5 times thicker than the average gold plating, giving you the look and feel of solid gold at a much more affordable price.

Product Care

How should I care for my jewellery?

Silver: To maintain the shine of your silver jewellery, store it in a airtight bag or box to minimize tarnishing. Clean it with the soft polishing cloth provided in each order. Avoid exposure to water, lotions, and perfumes.  

Gold Vermeil: Clean it with the soft polishing cloth provided in each order. To prolong the life of the gold plating, avoid direct contact with harsh chemicals, perfumes and lotions.

How should I care for my acrylic trays and coasters?

Wipe with a microfibre cloth or simply use soapy water to clean your items. Rinse with lukewarm water. Let product dry completely before putting on any surface. Not dishwasher safe. Do not soak in water. Do not use chemical or natural cleaning products to clean